Privacy Policy

1. Introduction

Welcome to GloriousEG ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at [email protected].

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register on our website
• Place an order
• Subscribe to our newsletter
• Contact us with questions or feedback

This information may include:

• Name and contact information (email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through third-party payment processors)
• Order history and preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Device type
• Pages you visit and time spent on each page
• Referring website

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing, shipping, and customer service
• Communication: To send you order confirmations, shipping updates, and respond to your inquiries
• Marketing: To send you promotional emails about new products, special offers, and updates (you can opt-out at any time)
• Website Improvement: To analyze how you use our website and improve our services
• Fraud Prevention: To protect against fraudulent transactions and other security issues
• Legal Compliance: To comply with applicable laws and regulations

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (shipping companies, payment processors, email service providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or transfer of our business

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Secure SSL encryption for all data transmissions
• Regular security audits and updates
• Restricted access to personal information
• Secure payment processing through trusted third-party providers

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing habits for targeted advertising

You can control cookie settings through your browser preferences.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request that we limit how we use your information
• Objection: Object to our processing of your information
• Portability: Request transfer of your information to another service
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information is typically retained for 7 years for accounting and legal purposes.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

Your continued use of our services after any changes signifies your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +20 10 0033 3011
• Address: Cairo, Egypt

We will respond to your inquiry within 30 days.